Returns & Cancellation Policy

Customers have the right to return all products within 7 days of delivery or pickup, for purchases from Casabella Store and if approved unilaterally by our company.
Also, the right to return all products within 14 days of delivery or pickup, for purchases from our online shop.

If a product is opened/unopened, unused, in its original packaging

Return at CasaBella shop within 7 working days from delivery or pickup date, along with the receipt of purchase.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with the exchange.

In case of purchase from our online shop you can return at CasaBella shop within 14 working days from delivery or pickup date, along with the receipt of purchase.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

 In case of purchase from our online shop, you can receive a refund for the value of your purchase.

If a product is Faulty or not fully functioning

Return at CasaBella shop, along with the receipt of purchase and its original packing.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with exchange or repair.

The product can be exchanged with the same product or other product of equivalent value.

If the product needs to be repaired we will inform you about the available options you have.

In any case we may request from the customer to allow a reasonable period of time for us to carry out any technical inspection to the product.

We will NOT charge you for inspection fees in any case.

For Technology products:

1) The product must be restored to factory settings and must have all personal data cleared, wiped, and deleted - Including but not limited to:
a. Any usernames or passwords or other security settings
b. Any software installed on the device which was not pre-installed from factory
c. Any personal documents, music, video, images, or other media files which were not present at point of sale
d. Any saved user data within internet browsers including but not limited to:
e. Automatic login information, email addresses, saved passwords, etc.
2) The product must be returned with all original packaging, including:
a. Any accessories included with the product such as power cables, USB cables, cases or covers, headphones, kettle leads, and any other accessory which was present in the product packaging at point of sale
b. Any and all user documentation such as instruction manuals, warranty leaflets, advertisement documents, license keys or keycards, and any other paperwork which was present within the product’s original packaging at point of sale.
3) The product(s) must be returned in full – if it has been purchased as part of a group, multi-buy, when bought with, or bundle offer – all products purchased as part of that individual product sale must be returned
a. For example, if a bundle of a Laptop, Laptop Bag, Mouse, Keyboard, and Software was sold – in order to be eligible for a refund in full, all components to that bundle must be returned simultaneously.
4) All the above criteria must be met in order for a refund to be issued.
5) Please be aware that we are unable to cancel, refund, or exchange the following products:
a. Products which have been personalised for you such as stationery, or gifts.
b. CD’s, DVD’s or Computer software which has been unsealed by you
c. Food and Drink or other perishable items (Due to health and safety regulations)

All credits exclude original delivery charges, if applicable.

Returns & Cancellation Policy

Customers have the right to return all products within 7 days of delivery or pickup, for purchases from Casabella Store and if approved unilaterally by our company.
Also, the right to return all products within 14 days of delivery or pickup, for purchases from our online shop.

If a product is opened/unopened, unused, in its original packaging

Return at CasaBella shop within 7 working days from delivery or pickup date, along with the receipt of purchase.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with the exchange.

In case of purchase from our online shop you can return at CasaBella shop within 14 working days from delivery or pickup date, along with the receipt of purchase.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

 In case of purchase from our online shop, you can receive a refund for the value of your purchase.

If a product is Faulty or not fully functioning

Return at CasaBella shop, along with the receipt of purchase and its original packing.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with exchange or repair.

The product can be exchanged with the same product or other product of equivalent value.

If the product needs to be repaired we will inform you about the available options you have.

In any case we may request from the customer to allow a reasonable period of time for us to carry out any technical inspection to the product.

We will NOT charge you for inspection fees in any case.

For Technology products:

1) The product must be restored to factory settings and must have all personal data cleared, wiped, and deleted - Including but not limited to:
a. Any usernames or passwords or other security settings
b. Any software installed on the device which was not pre-installed from factory
c. Any personal documents, music, video, images, or other media files which were not present at point of sale
d. Any saved user data within internet browsers including but not limited to:
e. Automatic login information, email addresses, saved passwords, etc.
2) The product must be returned with all original packaging, including:
a. Any accessories included with the product such as power cables, USB cables, cases or covers, headphones, kettle leads, and any other accessory which was present in the product packaging at point of sale
b. Any and all user documentation such as instruction manuals, warranty leaflets, advertisement documents, license keys or keycards, and any other paperwork which was present within the product’s original packaging at point of sale.
3) The product(s) must be returned in full – if it has been purchased as part of a group, multi-buy, when bought with, or bundle offer – all products purchased as part of that individual product sale must be returned
a. For example, if a bundle of a Laptop, Laptop Bag, Mouse, Keyboard, and Software was sold – in order to be eligible for a refund in full, all components to that bundle must be returned simultaneously.
4) All the above criteria must be met in order for a refund to be issued.
5) Please be aware that we are unable to cancel, refund, or exchange the following products:
a. Products which have been personalised for you such as stationery, or gifts.
b. CD’s, DVD’s or Computer software which has been unsealed by you
c. Food and Drink or other perishable items (Due to health and safety regulations)

All credits exclude original delivery charges, if applicable.